CED Shipping & Returns Policies

Shipping Policy & Carriers

CED Computer Services shipping carriers: UPS, FEDEX and USPS.

Most items ship out the same business day IF processed before 2PM EST; otherwise item(s) will be shipped the following business day. Please note: (Business days are specified as Monday through Friday ONLY) If a business day happens to be a National holiday, then the item(s) ship out the following business day. Any orders processed on Friday before or after the cut-off time will still be shipped out the next business day. Shipments can arrive between 5 to 7 business days with 1 day for processing.

Shipping Methods
We offer three methods for shipping your orders from CEDComputerService.com/store:
•Standard – 4 to 8 business days Includes 1 day for processing and 3 to 7 days for transit.
•Expedited – 3 business days Includes 1 day for processing and 2 days for transit.
•Express – 2 business days Includes 1 day for processing and 1 day for transit.

Standard 30-Day Return Policy

Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: Yes
This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which CED states "This item may be returned for a replacement or refund within 30 days only") must be returned to CED within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by CED, and not the mere issuance of an RMA.

Limited Replacement Only 30-Day Return Policy

Return for refund within: non-refundable
Return for replacement within: 30 days
Products that state "This item is covered by CEDComputerService.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to CED within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by CED, and not the mere issuance of an RMA.

FINAL SALES RETURN POLICY--NO REFUNDS/EXCHANGES/REPLACEMENTS

No Refunds
No Exchanges
No Replacements
No Returns

This is our Final Sales Return Policy. This policy controls over any conflicting refund and replacement terms described in our Policy & Agreement and Return Policy. Please contact the manufacturer for any concerns.

Software 30-Day Return Policy

Return Retail Software for refund within: 30 days (must be unopened)
Return OEM Software for refund within: non-refundable
Return Defective (Retail or OEM) Software for replacement within: 30 days
Products that state "This item is covered by CEDComputerService.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to CED within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by CED, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise you have returned to CED being returned to you:

Software items that have been opened (if requesting a refund) Software items lacking the original packaging

Downloadable Software Limited Replacement Only 30-Day Return Policy

Return for refund within: non-refundable
Return for replacement within: 30 days
Products that state "This item is covered by CEDComputerService.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to CED within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by CED, and not the mere issuance of an RMA.
Downloadable software is non-returnable. The only exception to this policy is if a partial download has occurred and this can be verified through our downloadable software provider Digital River.

Standard Computer Return Policy

Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: Yes

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which CED states "This item may be returned for a replacement or refund within 30 days only") must be returned to CED within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by CED, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Any desktop PC, notebook or tablet PC that is free from defects in materials or workmanship
Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use
Any desktop PC, notebook or tablet PC that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)

A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced in CED's sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our Customer Service Department.
Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to CED to be authorized.
You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

Open Box Limited Refund Only 30 Day Return Policy

Return for refund within: 30 days
Return for replacement within: non-replaceable

Products that state "This item is covered by CEDComputerService.com's Refund Only 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to CED within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by CED, and not the mere issuance of an RMA.
This is our Detailed Open Box Item Return Policy. CED often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by CED, and not the mere issuance of an RMA. CED cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or CED) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.

If you purchase an Open-Box product you will receive an OEM or BAREBONE item, meaning you will only receive the item itself. Accessories are NOT INCLUDED with Open-Box products, even if the missing accessory is required for the item to function properly.

Bulk Item Return Policy

Return for refund within: non-refundable unless shipment is refused
Return for replacement within: non-replaceable

This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Air Conditioners, Televisions larger than 37 inches, Home Entertainment Systems and Refrigerators) cannot be returned to CEDComputerService.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to CEDComputerService.com and you will be refunded the full amount, including applicable shipping costs and tax.
If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to CEDComputerService.com's Policy and Agreement, understanding that you cannot return the television to CEDComputerService.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and or contact the manufacturer directly to determine applicable warranty coverage, if any.

AIT shipments require that shipping damage is reported within 48 HOURS of the product’s delivery.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Any LCD screen that has less than 8 dead pixels
Any item that is damaged due to neglect, abuse or misuse
Any item that is not in its original packaging with all accessories and manuals

Memory Limited Replacement Only 30-Day Return Policy

Return for refund within: non-refundable
Return for replacement within: 30 days

Products that state "This item is covered by CEDComputerService.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to CED within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by CED, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Any memory exhibiting physical damage
Modules that are missing the manufacturer label containing model number and part number
Modules that are missing the manufacturer warranty label
Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed "Kit"
Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set
USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

Manufacturer's Warranties

Return for refund within: non-refundable
Return for replacement within: non-replaceable

CEDComputerService.com does not offer any express warranties. However, many of the products available through CEDComputerService.com are covered by Manufacturers Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers warranty details are typically available at the manufacturer's website; click Contact Manufacturers to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

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